How It Works

What is Toronto Outdoor?

Our mission is to help you do more outside while owning less gear. Get your rentals the day before your trip, and return them worry-free. 

How do reservations work?

You reserve the gear and package that you’d like to enjoy. The longer your reservation period is, the cheaper the price. Products can be kept for up to 7 days. All camping rentals can be picked up as early as 3pm on the day before your trip(Orders that are placed for trips occurring in 24 hours cannot be picked up on the previous day as we need at least a day to prepare your rentals). Movie Package can only be picked up on the start date in your booking. 

How can I be sure that everything is clean?

Every product is hand-cleaned after every use. All tents, sleeping bags, sleeping pads, stoves etc. are cleaned thoroughly to guarantee sanitary and hygienic items for your reservation. Machine washable items and wearable items are laundered or dry-cleaned every time they’re returned, so they’re always fresh and clean for the next delivery. 

Cancellation

Free cancellation up to 24 hours ahead of your trip (We treat the From/Time as the official departure date and time of your trip). Please email us with your order number and the items/orders you want to cancel. 

Damage Charge

Lost equipments will be charged at full retail price. For damaged products, Please refer to this table for prices of specific parts. 

Appointment

We will email you to make an appointment with us for in-store pickup. Appointments can only apply to customers who need to pick up/drop off their rentals directly at our store. If you miss the appointment without notifying us, your appointment will automatically be pushed forward to the next day, and a late charge will be applied to your order. 

Experience

We provide good products in good working condition. Normal wear-and-tear on our products are to be expected. Your experience in the outdoors will not only depend on the quality of our products but also on the weather and surroundings at your campsite and on your own expectations. Any camping gear has its limits when it comes to protection against rain, wind, mud, snow, insects, animals etc. It is completely normal to be well equipped and still having a bad experience. Not being fully comfortable in the outdoors is part of the experience. 

Returns & Exchanges

All products are final sale. We do not offer returns or exchanges for any products we sell.